COCOZEN
By Druthi

Privacy Policy

Last updated: June 2026

1. Introduction

CocoZen by Druthi (“we”, “us”, “our”) operates cocozen.in. We are committed to protecting your privacy and personal information. This policy explains what data we collect, how we use it, and your rights regarding it.

2. Information We Collect

We collect the following information when you use our website:

Personal Information (when you register or order):

  • Full name
  • Email address
  • Phone number
  • Delivery address

Payment Information:

  • All payments are processed securely by Razorpay
  • We never store your card details, CVV, or UPI credentials on our servers
  • Razorpay’s privacy policy applies to payment processing: razorpay.com/privacy

Usage Data:

  • Pages visited on our website
  • Browser type and device information
  • IP address (for security and rate limiting)

Communications:

  • Messages you send us via the contact form
  • Newsletter subscription (only if you opt in)

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmation and status updates
  • Send newsletters (only if you subscribed)
  • Respond to your queries and support requests
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations under Indian law

4. Information Sharing

We share your data ONLY with trusted service providers who help us operate:

  • Razorpay — payment processing
  • Resend — transactional email delivery
  • Supabase — secure database storage
  • Shiprocket — order logistics and delivery

We do NOT sell, rent or trade your personal information to any third parties for marketing purposes.

5. Data Security

We take security seriously:

  • All data is encrypted in transit using HTTPS
  • Passwords are hashed and never stored in plain text
  • Payment data is handled by PCI-DSS compliant Razorpay
  • We implement rate limiting and input sanitization to prevent attacks
  • Access to customer data is strictly controlled and limited

6. Cookies

We use essential cookies only:

  • Session cookies to keep you logged in
  • Cart cookies to remember your cart

We do not use advertising or tracking cookies.

7. Your Rights

You have the right to:

  • Access your personal data we hold
  • Correct inaccurate personal data
  • Request deletion of your account and data
  • Unsubscribe from newsletter at any time
  • Object to processing of your data

To exercise any of these rights, contact us:

8. Data Retention

  • Account and order data: retained while your account is active
  • Order history: retained for 7 years (required for tax compliance under Indian law)
  • Newsletter data: retained until you unsubscribe
  • Contact form submissions: retained for 1 year

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.

12. Contact Us

CocoZen by Druthi
Druthi Industries, Panjigaru Bellare,
Sullia Taluk, Dakshina Kannada,
Karnataka — 574212, India