COCOZEN
By Druthi

Refund & Cancellation Policy

Last updated: June 2026

1. Our Commitment

At CocoZen by Druthi, we want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.

2. Order Cancellation

Eligible for Cancellation

  • Orders cancelled BEFORE dispatch
  • Cancellation request must be made immediately after placing the order
  • How to cancel: My Account → My Orders → Cancel Order button
    OR contact us immediately:
    cocozen.customercare@gmail.com  |  +91 94823 74238

Not Eligible for Cancellation

  • Orders already dispatched or shipped
  • Orders marked as “Out for Delivery”
  • Orders already delivered

3. Refund for Cancelled Orders

  • Refunds are processed within 24 hours of cancellation confirmation
  • Amount credited to original payment method:
    UPI payments: 24–48 hours
    Card payments: 5–7 business days (depending on your bank)

4. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Email: cocozen.customercare@gmail.com
  • WhatsApp: +91 94823 74238
  • Include: order number + clear photos showing the damage
  • We will arrange a replacement or full refund at our discretion
  • No return shipment required from customer for damaged products

5. Wrong Product Delivered

If you receive the wrong product:

  • Contact us within 48 hours of delivery
  • Include order number and photos
  • We will arrange pickup and correct delivery OR provide a full refund

6. Returns Policy

We currently do not accept returns for:

  • Change of mind purchases
  • Products that have been opened or used

This is due to the nature of our products (coconut oil and food items). For hygiene and food safety reasons, we cannot accept returns of opened food products.

Exception: Damaged or wrong products (see sections 4 and 5 above)

7. Non-Refundable Situations

Refunds will NOT be provided for:

  • Shipping charges (unless we are at fault)
  • Products damaged due to customer mishandling
  • Products returned without prior approval
  • Requests made after 48 hours of delivery (for damaged/wrong product claims)

8. How to Request a Refund

Step 1: Contact us within 48 hours
Email: cocozen.customercare@gmail.com
WhatsApp: +91 94823 74238
Step 2: Provide:
— Order number
— Reason for refund
— Photos (if damaged or wrong product)
Step 3: We respond within 24 business hours
Step 4:If approved, refund processed within 5–7 business days

9. Contact Us

For any refund or cancellation queries:

CocoZen by Druthi
Druthi Industries, Panjigaru Bellare,
Sullia Taluk, Dakshina Kannada,
Karnataka — 574212, India